AI answering service FAQ

No. We built it for the trades first, but it works for any business that lives on calls and appointments, like auto repair shops, med spas, dental offices, salons, pest control, moving companies, and property managers.

No. We set everything up and run it for you. You get texts, calendar bookings, and a daily report. If you want to see every conversation, there’s a mobile app, but you don’t have to use it.

Ace can usually start answering calls before texting is ready. Business texting has to be registered with the phone carriers first, and that usually takes 1 to 2 weeks. We’ll give you a straight timeline on the first call and test everything before it goes live.

We work with businesses anywhere in the U.S. Setup happens over the phone and online, so it doesn’t matter where you’re based.

We go over pricing on the 20-minute call, after we understand how your calls and leads come in. No surprises, and we’ll tell you if it’s not a fit.

Ask us on the call. We’ll walk you through the terms in plain English before you commit to anything.

Yes. You keep your business number. Calls you don’t pick up go to Ace.

Yes. We set Ace up to be upfront that it’s an automated assistant for your company. Most callers just want a quick answer and a time on the calendar.

Ace is set up with your business name, your services, and your service area, so callers get real answers about your company. Call our live demo line at (754) 291-5273 and hear it for yourself.

Ace can take a message, pass the call along, or let you know right away, whichever you prefer. You decide which calls come straight to you.

Ace is not an emergency service. We set it up so calls that sound urgent get passed to you right away, and you choose what counts as urgent.

Ask us. If a lot of your customers speak Spanish, tell us on the call. We’ll be honest about what we can set up for your business.

In most setups, yes. It depends on your phone setup, and we’ll tell you exactly what customers will see before anything goes live.

Yes, when it’s done right. The caller contacted you first, the text is about their call, it names your business, and it honors STOP. We handle the carrier registration business texting requires.

Landlines can’t get texts, so those callers won’t get one. They still show up in your daily report so you can call them back.

Yes. Every text honors STOP and HELP. Anyone who replies STOP stops getting texts.

Yes. Websites are an add-on: we build a fast, mobile-friendly site, host it, keep it updated, and set up email on your domain. See website design for contractors.

In most cases, yes. It’s a small piece of code added to your site. We’ll look at your site on the first call.

We connect a calendar you can see on your phone and only open the time slots you pick. We’ll go over the details on the first call.

Every morning you get a text report. For the full picture, the mobile app shows every conversation, call summary, and booking in one place.

It runs on our system, which is built for service businesses. You don’t have to log in or learn anything. We set it up and run it for you.