We set it up, write the answers with you, and keep it working. You don't have to watch a chat window.
What website chat does for you
- Answers right away, 24/7, so a visitor at 10 PM doesn't leave your site and go find someone else.
- Handles routine questions like your service area, your hours, and the kind of work you take on.
- Gets contact info early, so you can reach the person even if they close the page.
- Books estimates in the time slots you choose, with a confirmation and reminder.
- Flags hot leads and urgent problems and passes them to you with a short summary.
Why website chat for contractors works
Your website is often the first place a new customer checks you out. If all they can do is fill out a form and wait, many won't bother. A chat that answers right away feels like someone is there, because something is. It's the online version of picking up the phone on the first ring.
The chat also keeps going after they leave. Once a visitor gives a phone number, the conversation can continue by text, so you don't lose them when they close the browser.
How it fits with the rest of your setup
Website chat is one more way in, and it lands in the same place as everything else. A missed call gets a missed-call text back. A phone call goes to Ace. A form lead gets lead follow-up. A chat gets an answer and a booking through booking and reminders. You see all of it in one app and in your daily call report.
What we need from you
Not much. We ask you the questions your customers ask, and we write the answers with you in plain words. Then we add a small piece of code to your website. It works with most site builders, and if someone else manages your site, we can work with them. We test the chat with you before it goes live.
An AI chatbot that knows when to hand off
A good chatbot doesn't pretend to be a person and doesn't try to answer everything. Ours is upfront that it's an automated assistant for your company. If a visitor asks something it shouldn't answer, like a firm price on a job nobody has seen, it says so, gets their info, and passes it to you.
Built for the trades
Here’s how website chat works for the trades we work with most:
Works best with
Questions about website chat
Does website chat work on my current website?
In most cases, yes. It's a small piece of code added to your site. We'll look at your site on the first call and tell you how we'd add it.
Will the chatbot give prices?
Only what you approve. Most contractors don't quote prices sight unseen, so we usually set it to collect the details and book an estimate instead.
What software is it built on?
It runs on our system, which is built for service businesses. You don't have to log in or learn anything. We set it up and run it for you.
Do I need a website?
Yes, chat lives on your website. If you don't have one, or want a better one, we also offer website design for contractors as an add-on.