We set it up and keep it running, so you can stay on the job site instead of in the office.
Why remodelers lose good leads
Most remodeling jobs aren't lost on price. They're lost because somebody else called back first, or because nobody followed up after the estimate. When you're running a job site all day, the phone and the follow-up are the first things to slip.
What it handles for remodeling contractors
- New inquiries: Ace answers, asks what project they have in mind, and books the in-home estimate.
- Common questions: the kinds of projects you take, your service area, and how your process works.
- Existing clients: calls about a job in progress get passed straight to you.
- Screening: sales calls and projects you don't do don't take your time.
What homeowners ask when they call a remodeler
Most first calls sound the same: Do you do this kind of project? Do you work in my area? How does your process work, and when can someone come look? Ace is set up with your answers to those questions, in your words. When the caller is ready, Ace books the in-home estimate in the slots you choose and sends a confirmation and reminder, so fewer homeowners forget the appointment.
Anything that needs your judgment, like budget conversations or design questions, gets passed to you with a clear summary of the call.
Lead follow-up for remodeling contractors
This is where remodelers win or lose the most work. Lead follow-up replies to every web, Google, and Facebook lead right away, confirms and reminds them about the estimate, and follows up after you send a proposal. It keeps going, politely, until they book or tell you no.
An answering service for remodelers that doesn't just take messages
A call center can take a message. That leaves you calling back at night and playing phone tag. Ace books the estimate on the first call, and missed-call text back catches the callers who hang up early. Every morning, your daily call report shows what came in and what's on the calendar.
Services for remodeling businesses
Use one or all of them. We set them up to work together.
Other trades we work with
Remodeling answering service FAQ
Can it book in-home estimates?
Yes. You pick the time slots, and Ace books them and sends a confirmation and reminder.
How long does follow-up keep going?
We set that with you. It stops as soon as the homeowner books, says no, or opts out.
Does it work for general contractors?
Yes. See our answering service for general contractors. Tell us how your calls come in and we'll set it up to fit.