We set it up and run it. You keep your crews on the roof.
Why roofing companies need a roofing answering service
Roofing work comes in bursts. A hailstorm or a big wind event means dozens of homeowners calling at once, and they're calling several roofers. Whoever answers and books the inspection first usually gets the job. A voicemail box doesn't book inspections.
The rest of the time, your leads are bigger-ticket and slower to decide. That makes follow-up just as important as answering.
What the AI receptionist handles for roofers
- Storm and leak calls: Ace gets the address, the damage, and whether water is coming in, and passes active leaks to you.
- Inspection and estimate requests: Ace books them in the slots you open and sends a confirmation and reminder.
- Common questions: service area, the kinds of roofs you work on, and whether you work with insurance claims.
- Screening: sales calls and out-of-area jobs don't take up your time.
Roofing lead follow-up
A roof replacement is a big decision, and homeowners take their time. Lead follow-up replies to every web, Google, and Facebook lead right away, then follows up on inspections and estimates until the homeowner books or says no. That way, "let me talk to my spouse" doesn't turn into a lost job.
Missed-call text back for storm season
When every line is busy, a missed-call text back lets the homeowner know you got their call within seconds. They can reply with photos of the damage while they wait, so you know which jobs to look at first.
See it every morning
Your daily call report lists yesterday's calls, inspections booked, and who still needs a callback. After a storm, it's how you keep track of everyone who reached out.
Services for roofing businesses
Use one or all of them. We set them up to work together.
Other trades we work with
Roofing answering service FAQ
What happens when calls pile up after a storm?
When every crew is out and nobody can pick up, calls go to Ace instead of voicemail, and homeowners who hang up get a text back from your business.
Will it answer insurance claim questions?
Ace can answer the basic questions you approve, like whether you work with insurance claims, and books the inspection. Anything detailed gets passed to you.
Does it work for commercial roofing too?
Yes. We set Ace up with the work you do and the questions your callers ask.