No new software, and no one hired to sit by the phone. We set Ace up with your business info, test it with you, and keep it working.
What Ace does on a call
Most calls are the same handful of questions. Ace handles those, so you only get the calls that need you.
- Answers in your company's name with a greeting we write together.
- Handles routine questions like your hours, the areas you cover, and the kind of work you take on.
- Gets the job details: name, number, address, what's wrong, and how soon they need someone.
- Books estimates on your calendar in the time slots you choose, then sends a confirmation and a reminder.
- Passes urgent calls to you right away and takes a clear message on anything it shouldn't handle.
An after-hours answering service that books work, not just messages
Plenty of jobs come in after five and on weekends. A traditional after-hours answering service takes a message, and by morning the caller has often booked someone else.
Ace can cover nights and weekends, your busy daytime hours, or both. When a caller wants an estimate, Ace books it then and there instead of leaving it for tomorrow.
How it fits your phone setup
You keep your business number. Your phone rings like it always does, and you answer when you can. Calls you don't pick up go to Ace. Missed callers who hang up early also get a missed-call text back, so nobody falls through.
Each morning, a daily call report shows who called and what got booked.
You set the rules
During setup we decide with you what Ace does with each kind of call:
Calls Ace books
Estimates, routine service calls, and anything that fits a slot on your calendar.
Calls that come straight to you
Emergencies, existing customers with a problem on a job, and anyone who asks for a person.
Calls Ace screens out
Sales pitches, robocalls, and jobs outside the area or work you do.
AI receptionist vs. a virtual receptionist or call center
A virtual receptionist for contractors is usually a call-center agent reading a script for several companies, often billed by the minute, who can only take a message. Ace answers every call the same way, never puts people on hold, and puts the estimate on your calendar. If a caller needs a human, Ace gets them to you.
Built for the trades
Here’s how AI receptionist works for the trades we work with most:
Works best with
Questions about AI receptionist
Will callers know they're talking to an AI?
Yes. Ace says up front that it's an AI assistant for your company. Most callers just want a quick answer and a time on the calendar, and Ace gives them both.
Can Ace handle emergency calls?
Ace is not an emergency service. We set it up so calls that sound urgent get passed to you right away, and you choose what counts as urgent for your trade.
Do I need a new phone number?
No. You keep your business number. Calls you don't pick up are forwarded to Ace.
What calendar does it book into?
We connect Ace to a calendar you can see on your phone and only open the time slots you pick.