We set it up, run it, and keep it working. You keep turning wrenches.
Why HVAC companies miss so many calls
HVAC calls come in waves. A heat wave or a freeze sends everyone to the phone at once, usually while every tech is already out. Homeowners with no AC or no heat don't wait for a callback. They call the next company until somebody answers.
The rest of the year, you get a steady stream of tune-up requests, replacement quotes, and maintenance plan questions. Those are good jobs too, and they're easy to lose when the phone rings while you're on a roof.
What an AI answering service for HVAC companies handles
- No-heat and no-cool calls: Ace gets the address, the problem, and the system details, and passes urgent calls straight to you or your on-call tech.
- Tune-ups and maintenance: Ace books them in the slots you open.
- Replacement and install quotes: Ace books the in-home estimate and sends a confirmation and reminder.
- Common questions: service area, hours, brands you work on, and whether you offer a maintenance plan.
After-hours HVAC answering service
A lot of no-heat calls come in at night and on weekends. You decide how Ace handles them: book the first morning slot, pass true emergencies to whoever is on call, or both. Either way, the caller hears from your company right away instead of a voicemail box.
Missed-call text back for HVAC
When somebody hangs up before Ace picks up, or you're on another line, they get a text from your business within seconds. In a heat wave, that text is often the difference between booking the job and losing it. See how missed-call text back works.
Follow up on replacement quotes
System replacements are big tickets, and homeowners shop around. Lead follow-up replies to web and Google leads right away and follows up on quotes you've sent, so you're not the one who forgot to call back.
Know what came in
Every morning your daily call report shows yesterday's calls, what each person needed, and what got booked. During a rush, it's how you make sure nobody slipped through.
Services for HVAC businesses
Use one or all of them. We set them up to work together.
Other trades we work with
HVAC answering service FAQ
What happens in a heat wave when everyone calls at once?
That's what Ace is for. When your line is busy or nobody can pick up, calls go to Ace instead of voicemail, and anyone who hangs up gets a text back from your business.
Will it book maintenance and tune-ups?
Yes. You pick the time slots and Ace fills them, then sends a confirmation and a reminder.
Is this an emergency dispatch service?
No. Ace is not an emergency service. We set it up so urgent calls get passed to you or your on-call tech right away.