How it works
How our AI answering service works
Four steps, done for you. We set it up around your business, it answers and books around the clock, and you see everything in one place. No new software to learn.
Before anything gets built, we start with a 20-minute call. We learn how calls and leads come in today, where they get lost, and what a good booking looks like for you. If it’s not a fit, we’ll tell you. If it is, here’s what happens next.
The four steps
1. We set everything up for your business, services, and hours.
We set up Ace, your AI receptionist, with your business name, the services you offer, the areas you cover, and your hours. We write the greeting and the answers to common questions with you, in your words. We connect your phone, your calendar, your website, and your lead sources, and we set the rules: which calls Ace books, which come straight to you, and which get screened out.
2. AI responds instantly to calls, texts, and website inquiries.
When you can’t pick up, Ace answers. If someone hangs up first, they get a missed-call text back within seconds. Visitors on your site get answers from 24/7 website chat, and new form, Google, and Facebook leads get a reply right away through lead follow-up.
3. Jobs get booked automatically, with confirmations sent out.
When a customer is ready, they get booked in the time slots you choose. Booking and reminders sends a confirmation right away and a reminder before the visit, with an easy way to reschedule. Leads that go quiet get friendly follow-ups until they book or say no.
4. You track everything in one simple dashboard.
Every morning you get a daily call report by text: who called, who booked, and who needs a callback. When you want more, the mobile app shows every call, text, chat, and booking with the full conversation. Urgent and sales-ready customers get flagged so you know who to call first.
What goes live when
Not everything turns on the same day, and we’ll be straight with you about that.
- Calls: Ace can usually start answering calls first, once your phone and greeting are set up and tested.
- Texting: business texting has to be registered with the phone carriers before it can go out. That registration (called A2P 10DLC) usually takes 1 to 2 weeks. We handle the paperwork. Missed-call text back, follow-up texts, and reminders go live once it’s approved.
- Website chat and booking: these go live once they’re added to your site and calendar and we’ve tested them with you.
What we need from you
- Your business info, services, service area, and hours
- Access to your phone setup and calendar, so we can connect them
- Access to your website, or the person who manages it, for website chat
- The questions customers ask you most, and how you answer them
- Your rules for urgent calls and who should get them
After launch, we keep it working
This isn’t software we hand you and walk away from. We check the system every week, fix anything that isn’t working right, and change greetings, hours, and messages when you ask. You keep doing the work.
Questions about setup
How long until it’s live?
Ace can usually start answering calls before texting is ready. Texting goes live after carrier registration, which usually takes 1 to 2 weeks.
Do I have to be at a computer for setup?
No. Most of it happens on a couple of phone calls. We do the technical work and test it with you.
What if something needs to change later?
Text or call us. We change greetings, hours, booking windows, and messages whenever you need.
Ready to stop missing jobs?
Book a 20-minute call. We’ll look at how calls and leads come in today and show you where work is slipping through. If it’s not a fit, we’ll tell you.